Privacy Policy

1. Overview

CampusWash, Inc. ("CampusWash," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and the rights you have under California law. We comply with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) requirements.

2. Information We Collect

We collect Personal Information that identifies or is linked to you, including:

• Identifiers: Your .edu email, first name and last initial, password hash, and account ID.
• Location Data: Building name and floor (for matching purposes; we never collect exact room number or GPS coordinates).
• Preferences: Gender (optional, used only for matching), laundry preferences (detergent type, water temperature, etc.).
• Communication Data: Messages between Users and Washers on the Platform, support inquiries, and reviews/ratings you provide.
• Transactional Data: Job history, service details, payment confirmations, and refunds.
• Device/Usage Data: IP address, device type, browser type, and usage logs (e.g., pages visited, search queries on our site).

We do not collect sensitive personal information (like SSN, health, or precise geolocation) and we do not store your payment card details (payments are processed through Stripe Connect). Stripe may receive limited information (amount, email, order details) as needed to process payment.

3. How We Use Your Information

We use your information for the following purposes:

• Provide and improve the Platform: Matching Users with Washers by location and preferences; processing Job requests; delivering customer support; and enhancing features.
• Payment processing: Completing transactions via Stripe and tracking payments.
• Communications: Sending you confirmations, notifications (text/email), and updates about your Jobs.
• Safety and fraud prevention: Verifying accounts, monitoring suspicious activity, and preventing abuse.
• Legal compliance: Fulfilling legal obligations (e.g. tax records, responding to subpoenas) and enforcing our Terms.

We will not use your personal information for any purpose beyond those disclosed here without your consent.

4. Data Sharing and Disclosure

With Other Users

When you request or accept a Job, we share limited information with the other party: your first name and floor (no full name or address), care instructions, and any chosen preferences. This is necessary for the laundry transaction.

With Service Providers

We share data with third-party vendors who assist in operating the Platform, such as:

• Payment processors (Stripe): to handle payments (they are contractually bound to limit use).
• Hosting and analytics providers: to store data and analyze usage.
• Email/SMS providers: to send account notices and messages.

These providers are "service providers" under the CCPA and may not use the data for other purposes.

Legal Requirements

We may disclose your data if required by law (e.g., to respond to a subpoena, court order, or government request) or to protect CampusWash's rights and safety.

No Sale of Personal Information

We do not sell or rent your personal information to third parties. (For example, CampusWash will not join any marketing "cooperative" or data broker networks.) If we ever change this policy, we will comply with CCPA's notice and opt-out requirements.

5. California Privacy Rights

If you are a California resident, you have the following rights under CCPA/CPRA:

• Right to Know: You can request a list of personal information we have collected about you, categories of sources, purpose of collection, and categories of third parties with whom it is shared.
• Right to Access: You can request a copy of the specific personal data we hold about you (we will provide it free of charge in a portable format).
• Right to Delete: You can request deletion of your personal information (subject to exceptions below). Upon account deletion, we will remove your data from active systems. Exceptions include data needed for legal obligations or to secure a prior transaction.
• Right to Correct: You can request correction of inaccurate personal information (e.g. name, address). We will update your information upon verification.
• Right to Limit: You can opt to limit use of any sensitive personal information we may hold. (We collect almost no sensitive categories, but if any were present, you could restrict them to only necessary uses.)
• Right to Opt-Out of Sale/Sharing: We do not sell your data. However, if we ever did, you could opt out via a notice or the Global Privacy Control.
• Right to Non-Discrimination: We will not discriminate against you for exercising these rights (e.g., by charging different prices or denying service).

To exercise any California privacy right, please email support@campuswash.app or use the in-app data request form. We will verify your identity (we may ask for account info) and respond within 45 days of a verifiable request (with one 45-day extension allowed if needed, as California law permits). You may also designate an authorized agent to submit requests on your behalf by providing written permission.

Beginning July 2023, you may also lodge complaints with the California Privacy Protection Agency about our compliance.

6. Data Retention

We keep your personal information only as long as necessary to provide services and as required by law. Account and transaction data are retained for at least 4 years to comply with tax reporting and auditing requirements. When you delete your account, we will delete or anonymize your personal data from our active servers except for business records we must keep (e.g. completed transaction records for taxes or fraud prevention).

7. Security

We use industry-standard security measures (encryption at rest and in transit, secure cloud storage, access controls) to protect your data. However, no security is perfect. In the event of a data breach, we will notify affected California residents as required by California's breach notification law.

8. Children's Privacy

CampusWash is intended for users 18 or older (college students). We do not knowingly collect information from children under 16. If we learn we have inadvertently collected data from a minor under 16, we will delete it.

9. Do Not Track

California law requires us to disclose how we respond to browser "Do Not Track" signals. At this time, CampusWash does not recognize or respond to Do Not Track signals. We encourage users to adjust browser privacy settings or cookies if they wish to limit tracking.

10. International Transfers

CampusWash is based in the USA. Your data may be stored and processed in the U.S., but may also be transferred to other countries if our service providers operate internationally. In any case, we will protect your information in accordance with this Policy.

11. Changes to Privacy Policy

We may update this Privacy Policy as laws or practices change. The "Last updated" date above will indicate when changes are made. We encourage you to review this page periodically. Continued use of the Platform after changes are posted means you accept the updated policy.

12. Contact for Privacy Inquiries

For privacy questions or to submit CCPA/CPRA requests, please email support@campuswash.app or access the "Download My Data" or "Delete My Account" options in your account Settings.