Privacy Policy

1. Introduction

CampusWash ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Email address (.edu email required)
• First name and last initial
• Building and floor information
• Gender (optional, for matching preferences)
• Payment information (processed through secure third-party payment processors)

2.2 Usage Information

We automatically collect certain information when you use our platform:

• Job history and transaction data
• Ratings and reviews
• Messages sent through the platform
• Device information and IP address
• Usage patterns and preferences

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Match users with washers based on preferences and location
• Process payments and transactions
• Send you updates about your jobs and account
• Respond to your inquiries and provide customer support
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Information Sharing and Disclosure

4.1 With Other Users

When you schedule a job or accept a job as a washer, we share limited information necessary for the transaction:

• First name and last initial (never full names)
• Building and floor (never room numbers)
• Job details and preferences

4.2 With Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, data storage, and analytics. These providers are contractually obligated to protect your information.

4.3 Legal Requirements

We may disclose information if required by law or in response to valid legal requests, such as subpoenas or court orders.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and associated data
• Opt-out of certain communications
• Request a copy of your data

To exercise these rights, please contact us through the platform or email support.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or business purposes.

8. Children's Privacy

CampusWash is intended for users who are at least 18 years old. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from someone under 18, we will take steps to delete that information.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through the platform's feedback system or email support.