Last updated: October 19, 2026
By using CampusWash ("Platform"), you agree to these Terms. If you do not agree, do not use the Platform. These Terms form a binding contract between you and CampusWash, Inc. ("CampusWash," "we," "us," or "our").
"Users" are individuals using the Platform. "Washers" are Users who provide laundry services. "Requests" or "Jobs" refer to laundry service transactions arranged via the Platform.
You must be at least 18 years old and a student at a participating campus with a valid .edu email to register. You represent you are legally capable of forming contracts. We reserve the right to verify eligibility and refuse service to anyone who fails to meet these criteria.
CampusWash operates a two-sided marketplace connecting Users and Washers on college campuses. We do not provide laundry services ourselves and have no affiliation with any university. CampusWash simply facilitates connections: after a User books a Job, the User and Washer agree on the services and terms of the transaction. CampusWash is not a party to the laundry service agreement.
Washers are independent contractors, not employees or agents of CampusWash. CampusWash does not hire or supervise Washers and does not control how they do the work. Washers choose which Jobs to accept, set their own schedules, and use their own equipment. The only money CampusWash pays Washers is their earnings from Jobs, through withdrawals (see Section 10).
CampusWash is a technology platform only. We do not guarantee or oversee the quality, safety, or legality of any laundry service. We are not responsible for items lost, damaged, or stolen during laundry. We do not perform background checks on Washers, and Users must take care when handing over laundry. Apart from the Washer's liability in Section 12, you accept all risk for the laundry service.
Users must:
Users must not submit prohibited items (see Sec. 9).
Washers agree to perform laundry services professionally and carefully:
Washers should not offer to alter prices or services outside the Platform's process. We recommend Washers maintain personal insurance for liability or damage.
Users must not include hazardous materials, biohazards, illegal items, or valuables (items over $500) in laundry. CampusWash may remove or suspend accounts for violations. Both parties agree not to use the Platform for illegal purposes, harassment, fraud, or to alter the Platform's operation.
All payments are processed by Stripe. We do not store full credit card details. Users authorize CampusWash to collect payment on their behalf when a Job is booked. At checkout, Users pay the Job price, any tip, and a card processing fee, each shown before payment. CampusWash may charge a service fee or commission as disclosed in-app. When a Job is marked complete, the Washer's payout and any tip are recorded as an earnings balance in the Washer's CampusWash account, and CampusWash holds that money until the Washer asks for it. To get paid, a Washer requests a withdrawal of at least $20 and no more than their balance, one request at a time, and chooses where it goes: Venmo, PayPal, Zelle, or a bank account. CampusWash sends each withdrawal by hand to the payout details the Washer entered. CampusWash is not a bank, and an earnings balance is not a bank account. If a Washer deletes their account, any earnings not yet paid out, including a requested withdrawal that has not been sent yet, are lost. The app warns about this before deletion, so withdraw first.
Users may cancel Jobs as follows:
Frequent cancellations undermine the service. Users with high cancellation rates may be warned, temporarily suspended, or reviewed. Washers may also cancel but should do so sparingly. If a Washer cancels, the User receives a 100% refund. Refunds cover the Job price and tip; the card processing fee is not refunded. A Job that was never paid for is canceled with no charge. In all cases, refunds are at CampusWash's discretion consistent with this policy.
Users and Washers are responsible for their own property and actions. CampusWash does not guarantee results and does not assume liability for lost, damaged, or stained items. The Washer on a Job is liable for up to $25 per order for items lost or damaged while in their care. If something goes wrong, either of you can email getcampuswash@gmail.com and we will help you agree on an amount. Do not include delicate, dry-clean-only, or high-value items you would not trust someone else to wash.
Any dispute arising under these Terms shall be resolved by binding arbitration on an individual basis, not in court, except that you may still bring qualifying claims in small claims court. The arbitration will be conducted by a neutral arbitrator (e.g. AAA, JAMS) under the Federal Arbitration Act. This includes disputes about payments, services, or any policy terms. You waive any class action or jury trial rights. (Note: Employment claims, workers' compensation, unemployment insurance, and PAGA claims are not subject to this clause.) This Section applies except to any claims exempt under law.
To the maximum extent allowed by law, CampusWash's total liability for any claim is limited to the greater of $100 or the total fees you paid CampusWash in the 3 months before the claim. CampusWash is not liable for incidental, consequential, or exemplary damages (such as lost profits, lost data, or emotional distress).
You agree to indemnify and hold harmless CampusWash and its officers, directors, employees, and agents from any claims or damages arising from your actions, breach of these Terms, or misuse of the Platform.
All CampusWash trademarks, logos, text, and code are our property. You may not copy, modify, or distribute our intellectual property without permission. Any feedback you provide becomes our property. Washers grant us a license to display photos or descriptions of laundry listings on the Platform.
CampusWash may suspend or terminate your account at any time for violation of these Terms or illegal activity. You may delete your account at any time from Settings on the website or from Account > Delete account in the iOS app, unless you have an active paid order or your account is restricted. Orders you never paid for are removed with your account. To delete a restricted account, email getcampuswash@gmail.com. Deletion permanently removes your account and the data described in the Privacy Policy, including any earnings not yet paid out (see Section 10). Upon termination, any outstanding Jobs or payments will be handled according to the policies above (no refunds for Jobs already in progress).
We reserve the right to update these Terms at any time. We will notify users of material changes (e.g. via email or in-app notice). Continued use of the Platform after notice constitutes acceptance of the new terms. We will not apply changes retroactively.
These Terms are governed by California law. Any arbitration or legal action will be in California.
For questions about the Terms, please email getcampuswash@gmail.com.