Last updated: February 27, 2026
By using CampusWash ("Platform"), you agree to these Terms. If you do not agree, do not use the Platform. These Terms form a binding contract between you and CampusWash, Inc. ("CampusWash," "we," "us," or "our").
"Users" are individuals using the Platform. "Washers" are Users who provide laundry services. "Requests" or "Jobs" refer to laundry service transactions arranged via the Platform.
You must be at least 18 years old and a student at a participating campus with a valid .edu email to register. You represent you are legally capable of forming contracts. We reserve the right to verify eligibility and refuse service to anyone who fails to meet these criteria.
CampusWash operates a two-sided marketplace connecting Users and Washers on college campuses. We do not provide laundry services ourselves and have no affiliation with any university. CampusWash simply facilitates connections: after a User books a Job, the User and Washer agree on the services and terms of the transaction. CampusWash is not a party to the laundry service agreement.
Washers are independent contractors, not employees or agents of CampusWash. CampusWash does not hire, supervise, or pay Washers except via marketplace payments. Washers set their own schedules and use their own equipment. (California's "ABC test" under AB-5 presumes a worker is an employee unless all three conditions are met. CampusWash will not control Washers' methods, and laundry services are outside our own business, to support this independent-contractor status.)
CampusWash is a technology platform only. We do not guarantee or oversee the quality, safety, or legality of any laundry service. We are not responsible for items lost, damaged, or stolen during laundry. We do not perform background checks on Washers, and Users must exercise care when leaving laundry. By using the Platform, you accept all risk for the laundry service.
Users must:
Users must not submit prohibited items (see Sec. 9).
Washers agree to perform laundry services professionally and carefully:
Washers should not offer to alter prices or services outside the Platform's process. We recommend Washers maintain personal insurance for liability or damage.
Users must not include hazardous materials, biohazards, illegal items, or valuables (items over $500) in laundry. CampusWash may remove or suspend accounts for violations. Both parties agree not to use the Platform for illegal purposes, harassment, fraud, or to alter the Platform's operation.
All payments flow through a third-party processor (e.g. Stripe). We do not store full credit card details. Users authorize CampusWash to collect payment on their behalf when a Job is booked. CampusWash may charge a service fee or commission as disclosed in-app. Washers will receive payouts through the processor after the Job is marked complete. CampusWash is not a bank and does not hold funds; we only facilitate transactions between Users and Washers.
Users may cancel Jobs as follows:
Frequent cancellations undermine the service. Users with high cancellation rates may be warned, temporarily suspended, or reviewed. Washers may also cancel but should do so sparingly. In all cases, refunds are at CampusWash's discretion consistent with this policy.
Users and Washers are responsible for their own property and actions. CampusWash does not guarantee results. In the event of a laundry mishap (lost, damaged, stained items), a User may claim damages up to a limited cap. We recommend capping damage claims at the greater of $100 or the total fees paid by the User in the last 3 months. This approach (used by other platforms) balances fairness and risk.
| Liability Cap Option | Advantages | Disadvantages |
|---|---|---|
| $100 per Job | Simple; covers minor losses; aligns with CA small-claims threshold | May be too low for significant damage |
| $500 per Job | More generous protection; used by some platforms | Still may not cover high-value losses |
| Fees paid in last 3 months (recommended) | Scales with usage; fair for frequent users | Cap varies by user; could be high for heavy users |
| Fees paid in last 6 months | Similar to Poplin's method (greater cap) | Could be very high, increasing CampusWash's risk |
Any dispute arising under these Terms shall be resolved by binding arbitration on an individual basis, not in court, except that you may still bring qualifying claims in small claims court. The arbitration will be conducted by a neutral arbitrator (e.g. AAA, JAMS) under the Federal Arbitration Act. This includes disputes about payments, services, or any policy terms. You waive any class action or jury trial rights. (Note: Employment claims, workers' compensation, unemployment insurance, and PAGA claims are not subject to this clause.) This Section applies except to any claims exempt under law.
To the maximum extent allowed by law, CampusWash's total liability for any claim is capped. We recommend capping liability at the greater of: (1) $100, or (2) the total fees paid by the User in the preceding 3 months. This mirrors approaches by other platforms (e.g. Poplin caps at the greater of $500 or 6 months' fees). CampusWash is not liable for incidental, consequential, or exemplary damages (such as lost profits, lost data, or emotional distress).
You agree to indemnify and hold harmless CampusWash and its officers, directors, employees, and agents from any claims or damages arising from your actions, breach of these Terms, or misuse of the Platform.
All CampusWash trademarks, logos, text, and code are our property. You may not copy, modify, or distribute our intellectual property without permission. Any feedback you provide becomes our property. Washers grant us a license to display photos or descriptions of laundry listings on the Platform.
CampusWash may suspend or terminate your account at any time for violation of these Terms or illegal activity. You may delete your account from the Settings page at any time, which will de-activate your account and initiate data deletion (see Privacy Policy). Upon termination, any outstanding Jobs or payments will be handled according to the policies above (no refunds for Jobs already in progress).
We reserve the right to update these Terms at any time. We will notify users of material changes (e.g. via email or in-app notice). Continued use of the Platform after notice constitutes acceptance of the new terms. We will not apply changes retroactively.
These Terms are governed by California law. Any arbitration or legal action will be in California.
For questions about the Terms, please email support@campuswash.app.